Accessing your account
- I forgot my password. How I can reset my password?
- Go to My account page and click Reset my password or follow this link Reset my password
- Follow the instructions from the reset email and create a new password.
- I didn’t receive password reset email.
- Check your junk mail folder, the email could be filtered by spam filter.
- If your email is at hotmail.com, aol.com, msn.com you might need to add email@example.com to your address book, so the system delivers the email right to your inbox. After your added the email to your address book, try to reset your password again.
- I forgot my email. How I can log in to my account?
- Use a contact form to request a help, write your full name and some details about your past orders so we can find your account.
- Receive a response normally within 48 hours.
Managing your account
- I misspelled my name/email, how I can change it?
My orders / My Patterns
Q: I found out that I purchased the same pattern twice. What can I do?
A: Please contact us through contact form and tell us: your account email, the name of the pattern and which pattern do you want to get instead of the duplicate one.
Q: Can you send me paper pattern?
A: At the moment we do not offer printed patterns. You can download A0/Copyshop format of the pattern and use plotting services to print your patterns. You can OFFICEWORKS, STAPLES, some of DHL/FEDEX offices or online services like https://www.pdfplotting.com/
Q: There are so many files to download, which ones I need?
A: Download your Tutorial first (goes first in the download list) and go through it. It explains what you need to download and print. You can find it here: My account >>Downloads