Accessing your account

  1. I forgot my password. How I can reset my password?
    1. Go to My account page and click Reset my password or follow this link Reset my password
    2. Follow the instructions from the reset email and create a new password.
  2. I didn’t receive password reset email.
    1. Check your junk mail folder, the email could be filtered by spam filter.
    2. If your email is at,, you might need to add to your address book, so the system delivers the email right to your inbox.  After your added the email to your address book, try to reset your password again.
  3. I forgot my email. How I can log in to my account? 
    1. Use a contact form to request a help, write your full name and some details about your past orders so we can find your account.
    2. Receive a response normally within 48 hours.


Managing your account

  1. I misspelled my name/email, how I can change it?
    1. Log in to your account here
    2. Follow the menu My account >>Account details
    3. Change your details and save changes


My orders / My Patterns

Q: How long does it take to get the pattern after I make an order?
A: Your pattern is available for download as soon as you complete your order. Find your patterns files at My account >>Downloads

Q: I found out that I purchased the same pattern twice. What can I do?
A: Please contact us through contact form and tell us: your account email, the name of the pattern and which pattern do you want to get instead of the duplicate one.

Q: Can you send my patterns to my email?
A: We do not send pattern files by email due to email attachment size limitations. You can download your patterns anytime at My account >>Downloads

Q: Can you send me paper pattern?
A: At the moment we do not offer printed patterns. You can download A0/Copyshop format of the pattern and use plotting services to print your patterns. You can OFFICEWORKS, STAPLES, some of DHL/FEDEX offices or online services like

Q: There are so many files to download, which ones I need?
A: Download your Tutorial first (goes first in the download list) and go through it. It explains what you need to download and print. You can find it here: My account >>Downloads