FAQ

Accessing your account

  1. I forgot my password. How I can reset my password?
    1. Go to My account page and click Reset my password or follow this link Reset my password
    2. Follow the instructions from the reset email and create a new password.
  2. I didn’t receive password reset email.
    1. Check your junk mail folder, the email could be filtered by spam filter.
    2. If your email is at hotmail.com, aol.com, msn.com you might need to add hello@sinclairpatterns.com to your address book, so the system delivers the email right to your inbox.  After your added the email to your address book, try to reset your password again.
  3. I forgot my email. How I can log in to my account? 
    1. Use a contact form to request a help, write your full name, your email address and some details about your past orders so we can find your account.
    2. Receive a response normally within 48 hours.

Managing your account

  1. I misspelled my name/email, how I can change it?
    1. Log in to your account here
    2. Follow the menu My account >>Account details
    3. Change your details and save changes.